Please choose carefully as we are unable to cancel online orders after they have been placed. If one of our items did not meet your expectations get in touch with our customer service representative by sending us a ticket in our return center here.
1. Return or exchange within 20 days from the delivered date. 2. Items received unused, undamaged and in original package. 3. Return shipping fee is paid by buyer.
Note: Refunds will be issued for the cost of the item(s) purchased only and can only be refunded via the original form of payment. Import duty and taxes are the customer’s responsibility.
CANADIAN CUSTOMERS ONLY:Delivery time frame may be delayed due to labour disruption with Canada Post. Please contact Canada Post for more information.
WHERE IS MY ORDER?
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 72 hours after you receive the email.
DELIVERY - HOLIDAYS SEASON
Please note, pre-Christmas delivery is not a guarantee provided to you by our shipping couriers. The following information is to be used as a guide only and we cannot be held responsible for parcels that are not delivered before Christmas.
For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
Due to increasingly strict customs inspection, sometimes customers may have to pay customs fees. Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Flirtyfull is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.